Terms & Conditions – Cleaning Services
1. General & Scope of Service
By booking a service with Perry Carpet Cleaning, you agree to these Terms and Conditions. The Agreement becomes effective once accepted in writing or confirmed through our online booking system.
2. Carpet & Upholstery Cleaning
Stain Removal: Our operatives treat individual stains prior to cleaning. However, we cannot guarantee 100% stain removal. An additional charge may apply for heavily stained items requiring extra labor or specialist chemicals.
Drying Times: Standard drying times apply when no intensive stain treatments are required. Surfaces may remain slightly damp after service but are walkable.
Furniture: Our operatives will move light pieces of furniture where reasonably possible.
Natural Fibers & Drying Reactions: We cannot accept liability for natural chemical reactions—such as cellulosic browning, dye migration, or wicking—caused by moisture evaporating through natural backing materials (e.g., jute, cotton, wool). These are inherent to certain textile compositions and are managed as post-cleaning conditions rather than damage.
3. Mattress Cleaning
Mattress cleaning is a hygienic extraction process designed to remove dust, dust mites, skin cells, bacteria, viruses, and mold. It is primarily a sanitization service and does not guarantee the removal of set-in stains.
4. Window Cleaning Services
Pure Water Cleaning & Drying: We utilize a pure-water water-fed pole system. Windows are rinsed with purified water and left to dry naturally. Spotless results are achieved once fully dry.
Pre-existing Glass & Frame Defects: We cannot accept liability for pre-existing scratches, glass haze, blown double-glazing units (condensation between panes), damaged silicone/rubber seals, or unstable window frames.
Sunrooms, Conservatories & Skylights: Skylights, conservatory roofs, and delicate solar panels are cleaned at the owner’s risk regarding pre-existing seal degradation or structural weakness.
Access & Obstructions: The customer must ensure clear access around the perimeter of the property, including unlocked side gates and removal of heavy obstacles blocking window access.
5. Satisfaction Guarantee, Right to Rectify & Refund Policy
Our operative will check with the client prior to departure to ensure satisfaction.
Notification Window: If the client is not present, any dissatisfaction or post-cleaning issue (e.g., browning upon drying) must be reported within 24 hours of service completion.
Right to Rectify: Prior to any refund being considered, the customer agrees to allow us reasonable access and opportunity to inspect and perform a corrective re-clean of the disputed area free of charge.
Proportional Refund Limit: Re-cleans or refunds apply strictly and only to the specific affected area or item that remains unsatisfactory after our inspection/treatment, not to the entire invoice or unaffected areas of the property.
Exclusions: Refunds will not be issued for pre-existing damage, permanent staining, natural fiber reactions (browning/wicking), or issues reported outside the 24-hour notification window.
6. Payment Terms
An invoice will be provided upon completion of service and must be paid within 7 days.
Interest will be charged at 15% compounded daily on overdue balances after 7 days.
7. Cancellations & Fees
A minimum of 24 hours' notice is required to cancel or reschedule a booking.
8. Insurance & Liability
Perry Carpet Cleaning carries Public, Employer’s Liability, and Accidental Damage cover up to £2,000,000.
Should any damage or accident occur, it must be reported to the office within 24 hours of the service.
Our total liability for direct damage proven to be caused solely by negligence shall be strictly limited to the cost of the service provided or the fair depreciated value of the item, whichever is lower. We do not accept claims based on full original replacement costs.